Latest Friends & Family Test Submissions

The Friends and Family Test (FFT) is an important feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience. Listening to the views of patients and staff helps identify what is working well, what can be improved and how.

Here are the latest submissions:

Overall, how was your experience of our service?	Why did you give this answer?	Can we do anything better?	Entry Date
Very Good	Issue dealt with efficiently and fast		18th October 2023 10:16 am
Very Good			18th October 2023 10:15 am
Very Good	I didn’t have to wait . The nurse I saw was very personable and explained everything she was doing and why	Not from my last visit	18th October 2023 10:14 am
Very Good	Prompt appointment for an issue that could have been serious. Doctor very professional and caring and took the time to answer any questions.		18th October 2023 10:13 am
Very Good	Helpful and friendly staff,answered my questions	No	13th October 2023 7:30 am
Good	Colleagues at the Centre place Emphasis, Efforts and Energy to Engage patients Explain the issues and Encourage to look after for better health	You are doing good in current economic restraints and marshalling a patient centred delivery.	11th October 2023 1:33 pm
Good	It is good but there are occasions when it could be better		11th October 2023 10:19 am
Very Good	Short wait time, kind nurse, helped henry cheer up after the shot		11th October 2023 9:38 am
Very Good			11th October 2023 9:26 am
Good			11th October 2023 9:12 am
Very Good	I was treated with a lot of respect and dignity, nurse listened to me, she never tried to just get me out of the room to get the next patient in, good experience	Not your fault, but waiting almost a month to get some bloods taken, I don’t think is right, but again, that’s not the surgery’s fault	11th October 2023 8:59 am
Very Good			11th October 2023 8:58 am
Very Good	Very helpful & Concise	no	11th October 2023 8:57 am
Very Good	Friendly, on time, efficient and concise advice		11th October 2023 8:57 am
Very Good	We are pleased of the whole experience from booking reservations to the treatment. Thank you very much WHC!		9th October 2023 10:34 am
Good	Long queue in rain. Expecting pneumonia jab along with flu but pneumonia vaccine has run out.	Arrange more supplies	5th October 2023 1:47 pm
Very Good			5th October 2023 1:28 pm
Very Good			4th October 2023 7:30 pm
Very Good	Sarah is a brilliant diabetic nurse and is very knowledgeable and helpful		4th October 2023 10:15 am
Good	Good remind to the patient.	Maintaining good service now.	3rd October 2023 7:22 pm
Good	good remind to the patient.	Maintain	3rd October 2023 7:19 pm
Very Good	As always first class service	All was great	3rd October 2023 3:55 pm
Very Good	Efficient time for flu jab doing	For the flu jab, nothing	3rd October 2023 3:23 pm
Very Good			3rd October 2023 2:34 pm
Very Good	Quick to give appointments when required and good communication and care	No	3rd October 2023 1:18 pm
Good	I attended for a follow up which was actually relating to a minor procedure I have months ago even though I assumed it was for X-rays I had had a few weeks ago	It would’ve been good to have the X-ray results so that the appointment could’ve been more productive and killed two birds with one stone but I understand the fact that those results being so delayed is out of your control.	3rd October 2023 1:08 pm
Very Good	The midwife was great and very supportive, her name was Lorraine and she had indeed put me at ease during the examination, very friendly and professional. Great assets to Wilmslow Health Centre.	Not that I am aware of	3rd October 2023 12:46 pm
Very Good			3rd October 2023 12:46 pm
Very Good	The staff were fantastic and should be acknowledged for their professionalism	Car park possibly but understandable.	3rd October 2023 12:30 pm
Very Good	Pleasant and thorough	Better arrangements for giving vaccines.	3rd October 2023 12:02 pm
Very Good	Minimal waiting time. Personable practice nurse. Painless bloods.	Fix the sticky door and the erratic sign-in technology in reception. Monitor carpark usage. It’s frequently full ?	1st October 2023 9:16 am
Good			27th September 2023 4:35 pm
Very Good	Because the experience was through .		26th September 2023 10:04 pm
Very Good	Quick and efficiant	No	26th September 2023 2:07 pm
Very Good	Friendly, professional and proactive.		26th September 2023 10:32 am
Good	They couldn’t find my form	Making sure they get and give appropriate forms and docs	26th September 2023 9:57 am
Very Good	It was	No	26th September 2023 9:54 am
Very Good	Got an appointment on the same day . Dr was excellent, kind and caring. Listening carefully to what I had to say , organising further appointments to see if this will help me .	No I really very lucky as I always get an appointment if needed, staff are always friendly, helpful and professional.	25th September 2023 9:41 pm
Very Good			25th September 2023 4:06 pm
Good	Quickly seen. Helpful doctor.	Not really- only thing is the next availability for blood test was a month away from appointment	21st September 2023 8:27 pm
Very Good	On time and professional	No	21st September 2023 5:26 pm
Very Good	No quequue Please at. S Ta Ff	Not on this occasion	21st September 2023 2:32 pm
Very Good	A doctor seen me.l	Help people who don’t go on line so they don’t put off making an appointment	20th September 2023 12:06 pm
Very Good	Dr Alison was ver communicative, approachable, friendly and trustworthy. I had a cervix screening and she was absolutely fabulous en every sense. It was the very first time that I met her and it was lovely. Also, I went earlier that day to change my appointment date and they have a slot for later on that day, so wonderful!	Everything was already done perfectly.	20th September 2023 10:47 am
Good	I had an ultrasound on site	I’ve had no feedback from the ultrasound	20th September 2023 10:42 am
Good	Because, the professional at the WHC are patient centred.		20th September 2023 10:26 am
Very Good	Because of the staff	Nope	20th September 2023 8:47 am
Very Good	Seen on time n very satisfied with consultation by Sarah Horton. Review explained in full detail.	Not that I know of.	20th September 2023 8:42 am
Very Good	I had misread the time so was 5 mins late and the nurse was very understanding even though she had interviews to follow my appointment.	No. I moved from another surgery about 18 months ago as the service was terrible and have never had a problem at Wilmslow Health Centre.	20th September 2023 8:01 am
Very Good	Inwas seen quickly and doctor was reassuring and helpful		20th September 2023 7:37 am
Very Good	Dr		19th September 2023 8:35 pm
Very Good			14th September 2023 2:09 am
Very Good			13th September 2023 6:11 pm
Very Good	The reception are very helpful and nice .		13th September 2023 9:47 am
Very Good	I received excellent quality service and support that was required at that time.	I am however still waiting for results from the Macclesfield hospital and expected to see those on my access page. The system is very good when all the results can be seen and although I was told no problems appear the result of tests are still nowhere to be seen!	13th September 2023 8:34 am
Very Good	I came for an echocardiogram and was very nervous about having to undress. The radiographer and the nurse were so lovely and put my mind at ease. Made the experience very positive	No, was excellent	13th September 2023 8:17 am
Very Good			7th September 2023 2:55 pm
Good	Because I found everybody I had to deal with very friendly and the atmosphere good.	Yes, let me see the same doctor, when I need one. I know, that is not possible anymore! I am a retired G P‘s wife.	5th September 2023 1:56 pm
Very Good	Got an alternative prescription quickly (usual prescription no longer available)	No	5th September 2023 10:57 am
Very Good	Excellent knowledge of our request and other very helpful information. Easy to get an appointment.	No!	5th September 2023 10:52 am
Neither Good nor Poor	The wait for an appointment was over 2 weeks, once in the surgery my appointment was an hour late. The doctor I saw however was very kind, reassuring and didn’t rush me.	Let us book appointments online after 2pm. Let us change appointments online instead of calling. Maybe the app could also tell us when our appointments are over 10 minutes late so we don’t rush to get there just to wait an hour?	5th September 2023 10:52 am
Very Good	The service is excellent.	Keep doing what you’re doing	5th September 2023 10:51 am
Very Good	Reception staff, Doctors and nurse were efficient, knowledgeable and friendly.	No	2nd September 2023 8:24 pm
Very Good			1st September 2023 8:40 am
Very Good	Extremely pleased with the consultation and actions taken	No feel fortunate to have such a proactive GP, thanks	31st August 2023 6:00 pm
Very Good	I am so impressed with WHC- from the receptionists putting me through to a doctor within 10 minutes…to the Doctor’s quick and caring action. They were very efficient in dealing with my health issue. Dr Abigail especially attentive and acted quickly to send me to A and E – I am really full of praise and I’m so glad my husband and I are patients here.		30th August 2023 5:15 pm
Very Good	You called me & got me in first thing with Dr Brenan who was fabulous	No	30th August 2023 8:30 am
Very Good	My appointment went well and as a result some follow up appointments have been made promptly too		29th August 2023 1:56 pm
Very Good	Informed and respectful staff Kept to appointment time	Make it easier to be able to speak to someone. I cannot find a phone number. Every time I need appointment I submit online enquiry but not everything listed is addressed and I am therefore left concerned but don’t want to be a nuisance submitting forms online	29th August 2023 1:34 pm
Good	Experienced doctor and great advice. But I still haven’t received the subscription from pharmacy	Improve the pharmacy prescription stock and communication. I have waited for a week but still no response from them.	29th August 2023 1:34 pm
Very Good	My appointment was to assess various tests which I had undergone and to provide further care. I am feeling much better on prescribed medication. Investigations are ongoing and I am very grateful for the excellent care that I have received. Thank you		28th August 2023 9:41 am
Very Good	I was seen prior to my appointment and dealt with very quickly.	Not on this occasion.	23rd August 2023 10:20 pm
Very Good			22nd August 2023 6:21 pm
Very Good	Fast efficient and friendly a credit to the NHS		22nd August 2023 12:18 pm
Very Good	The receptionists are marvellous, always very helpful and charming. The doctor was very thorough, kind and empathetic. Amazing service.	No	22nd August 2023 11:06 am
Very Good	I consistently receive exemplary patient care from the surgery . I feel very lucky to have Wilmslow Health Centre as my GP surgery . Excellent care ranging from reception , nursing and doctors .	I can’t think of anything	21st August 2023 7:45 pm
Very Good	I think there is no other way to say what and how you have treated me thank you 😊	Not as far as l am concerned	21st August 2023 3:19 pm
Good			21st August 2023 2:37 pm
Very Good	Queries sorted		21st August 2023 1:29 pm
Very Good	Response from the surgery almost instantly and an appointment soon after, really well dealt with		21st August 2023 12:19 pm
Very Good	Appointment on time		21st August 2023 12:09 pm
Very Good	The dr rang me straight away and was extremely supportive with excellent advice	No. It was very thorough	21st August 2023 11:32 am
Very Good	My appointment was excellent from checking in to leaving	Don’t think so …	21st August 2023 10:35 am
Very Good	Reminder texts in the correct time (2 times, several days before and on the day). Waiting time in waiting room did not take too long		21st August 2023 9:51 am
Very Good	Automatically provide translator to us without ask		21st August 2023 9:31 am
Very Good	My request was dealt with promptly and prescriptions ready at pharmacy as expected	Would it be possible to send a text message when the prescription has been signed and sent to the pharmacy? Totally my own fault but sometimes i forget and a reminder would be great! Thank you	21st August 2023 9:27 am
Very Good	Helpfull and understanding and good advice	Not really	21st August 2023 9:11 am
Poor	The scan was first class, on time and very efficient. The 10.20 Dr’s appointment was running 30mins late so I had to leave and go back to work!!		21st August 2023 8:57 am
Very Good	Everyone was very friendly and I was seen very quickly.	The parking is a bit of an issue	21st August 2023 8:44 am
Very Good	3 minutes after putting an e-consult in I received a phone call offering my daughter an appointment the same day. Dr Hitchen was lovely and made us feel listened to and took appropriate measures in relation to our visit.	Apart from the occasional wait time when calling (which is understandable) there is nothing you could do to improve. Reception staff are always lovely and go out of their way to help. The E consult system works really, really well and I have complete faith in it along with the doctors in the practice.	21st August 2023 8:33 am
Poor	My issue wasn’t resolved	Take your patients seriously when they actually come to you for help	21st August 2023 8:33 am
Very Good	Efficient and effective service from start to finish	Send results of any tests via text or alert in NHS app	21st August 2023 8:31 am
Very Good			21st August 2023 8:28 am
Very Good	Quick response	No	21st August 2023 8:27 am
Very Good	Promo service . Appointment was on time.		21st August 2023 8:20 am
Very Good	Good service very polite	Prefer to telephone rather than do it on line	21st August 2023 8:17 am
Very Good	Good information and good msnner		21st August 2023 8:16 am
Very Good	Was happy with the doctor	No	21st August 2023 8:16 am
Very Good	Quick response for an appointment		21st August 2023 8:15 am
Very Good	Exceptional service and fitted us in as an emergency appointment.		21st August 2023 8:15 am
Very Good			17th August 2023 3:18 pm
Good	Good advice from GP	I waited a while for an appointment & I find the online service a bit confusing	16th August 2023 1:59 pm
Very Good	Everyone who has been involved with my care has been responsive, compassionate, empathetic and understanding. Given the time constraints that everyone works under, care delivered was patient centred		15th August 2023 4:29 pm
Very Good	All questions answered and medication adjusted accordingly		15th August 2023 3:37 pm
Very Good	Quick appointment and thorough consultation		15th August 2023 1:59 pm
Very Good	Seen on time, had the opportunity to discuss concerns	No, there was a wait for the appointment but I appreciate the challenges our surgeries are facing and that this isn’t something you are in control of	15th August 2023 9:18 am
Very Good	Quick response to e consult. Helpful advice	No	14th August 2023 7:02 pm
Very Good			14th August 2023 2:43 pm
Very Good	Great doctor	No	14th August 2023 1:00 pm
Very Good	When I presented with a potentially serious issue they acted immediately. Ongoing treatment is very helpful		14th August 2023 12:28 pm
Very Good	Face to face session at which I felt that my condition was being fully understood and discussed.	More face to face please	14th August 2023 11:27 am
Good	Although completing an online appointment form, which is extremely irritating especially when you feel unwell, I was contacted quickly and offered a same day appointment	Revert to verbal communications	14th August 2023 11:20 am
Very Good	Everything explained very well about my blood results	No	14th August 2023 10:57 am
Very Good	Really efficient practitioner James Moffatt. Welcoming, understanding and left understanding what’s happening next	The only criticism really is the pharmacy. Several patients queuing. Every time I’ve been to Dr, you have to go away and come back hours later for the medication. Just an inconvenience if there’s a way they can speed that part up. Almost on every occasion, the pharmacy staff don’t acknowledge anyone and you just stand there waiting for a long time.	14th August 2023 10:51 am
Neither Good nor Poor	Reception staff -poor service	Yes-teach reception staff to be professional-not sit chewing gum & yawning	14th August 2023 10:50 am
Neither Good nor Poor	All your receptionist have a attached when you tell them you can not make a appointment on your phone	Go back to making appointments by phon	14th August 2023 10:47 am
Good	It was a good experience	Perhaps shorter waiting times	14th August 2023 10:34 am
Good	I was seen very promptly.	I wasn’t actually told what the diagnosis was, just that I would be prescribed antibiotics, so probably just to communicate that a bit more effectively.	14th August 2023 10:28 am
Very Good	Quick simple clear guidance	No	14th August 2023 10:18 am
Very Good	Dr Collis spent time listening and fully investigated my issues.	Unfortunately as you get older there are more than one issue to discuss when you go in to see a doctor please spend time where you can. I understand patients are waiting but I would have no issue waiting a while if someone before me needed more time.	14th August 2023 10:11 am
Good			14th August 2023 10:10 am
Very Good	My appointment was on time. The nurse was very professional and friendly.	Not really	14th August 2023 10:08 am
Good			14th August 2023 10:07 am
Very Good	Professional receptionist, desperately needed same day appointment due to a bad flareup of my condition and were very accomodating in getting me seen by a doctor that day		14th August 2023 10:07 am
Very Good	A prompt and professional response to my web site symptoms that saved my time taken by visiting the surgery Thank you.	No!👍👍👍	14th August 2023 10:06 am
Very Good	Because it met my expectations	Not that I can think of	14th August 2023 10:05 am
Neither Good nor Poor	She is an adoptive child and her full registered name wax on the screen even though we asked her to be known as something else to ensure she is safe. Nursery was amazing though and very reassuring and compassionate		14th August 2023 10:03 am
Very Good	Fast blood test results and suggest a telephone appointment	No	14th August 2023 10:02 am
Very Good			14th August 2023 10:02 am
Very Good	Always excellent service	No	11th August 2023 9:46 am
Poor	I had a negative experience with one of your GPs.		10th August 2023 12:31 am
Very Good	Was seen very promptly, which was a relief. Follow-on test organised straightaway.	N/A	9th August 2023 8:55 pm
Good	I was seen and quickly and tests arranged to check things were ok	I had no follow-up from the surgery, just received the unfiltered/unexplained results in the NHS app. They came through in phases so I wasn’t sure when all results were in, and some of the wording on the results wasn’t clear. I contacted the surgery to check everything was ok to allow me to proceed with a blood donation and the response from the doctor was quite curt “your test was normal please use the NHS App to view your results” A simple follow up message after the results were in would have been much better (and given confidence that the results had actually been reviewed)	9th August 2023 1:40 pm
Good	Really pleased with the service	Make it easier to book appointments I have no idea how to arrange an e-consult- which the male nurse recommended on a follow up call following an ultrasound scan. I have no idea how to do this	9th August 2023 11:59 am
Very Good			9th August 2023 7:28 am
Very Good	On time, lovely reassuring nurse		8th August 2023 6:28 pm
Very Good	Because I find that the overall quality of service is very good	Keep doing what you are doing	8th August 2023 2:23 pm
Very Good	Knowledgeable and caring doctor appointment with Dr Ahmed		8th August 2023 2:15 pm
Very Good	I had wax removed from my ear expertly. The ear was very blocked and now completely clear, it is a great relief. Thank you.		8th August 2023 1:44 pm
Very Good	Very through post test interview.	Not in my opinion .	8th August 2023 1:38 pm
Very Good			8th August 2023 1:32 pm
Very Good	After the online consultation I was phoned within 5 minutes and got my prescription. The staff are friendly and helpful.		8th August 2023 12:58 pm
Very Good	My visit to see a nurse and give a blood sample went very smoothly and I got the test results on-line in a few days.	Happy with the service provided on this occasion.	8th August 2023 12:18 pm
Very Good	The doctor was very thorough and explained everything well	Not from my experience	8th August 2023 12:05 pm
Very Good	Had cystitis needed antibiotics, filled in on line questionnaire, doctor phoned me back 30 minutes later and informed me I could collect medication from in house pharmacy. Fantastic service.	Nothing I can thing of	8th August 2023 11:38 am
Very Good	The receptionist was extremely helpful and obliging.		8th August 2023 11:36 am
Very Good		No	8th August 2023 11:17 am
Very Good	Excellent service. I have no complaints with the service provided.	No	8th August 2023 11:17 am
Very Good		I think that Wilmslow Health Centre is excellent.	8th August 2023 10:57 am
Very Good	The GP was extremely friendly, chatted to me about my son and didn’t rush us out. Felt like she really cared which was lovely	Wait times never seem accurate on the sign in board, it would be great to know if the appointment is going to be delayed ans how long by – especially when you’re there with a young baby/child	8th August 2023 10:56 am
Very Good	I was seen on time for my appointment and the nurse made me feel so comfortable. She was really efficient and kept my mind off the examination. I thanked her!	No 🙂	8th August 2023 10:47 am
Good	Following my operation I had follow up treatment from the nurse , it was relatively easy to get an appointment when I was advised to by the hospital and the nurse was efficient and helpful with her advice.	When I rang to make the two appointments the first date was quite near and only one was available. I didn’t feel enough was done to try and fit me in especially as I had been told by the hospital to have my dressings changed on a specific date	8th August 2023 10:46 am
Good		Patients should be treated on their individual needs. I have pain relief but still each month have to request it. I would love to say I’m going to get better but I am and will be waiting for a heart transplant so until that point if I’m lucky enough to get there then hopefully changes can be made.	8th August 2023 10:46 am
Very Good			8th August 2023 10:46 am
Very Good	Appointment on time nurse explained procedure and possible side effects. Painless injection		8th August 2023 10:43 am
Very Good	Very quick at getting my daughter an appointment, doctor was great and gave great advice.	No	8th August 2023 10:43 am
Good	Phoning reception can sometimes seem like a barrier. On other days it can be the opposite.	When telling patients they can only book appointments online it would be good to also ask if that’s actually possible for that individual.	8th August 2023 10:24 am
Very Good	Professional, knowledgeable advice and support provided. Thank you!		7th August 2023 10:10 pm
Good	Your support staff in reception wete very good	No	7th August 2023 8:08 pm
Good	Delay had knock on effect on asthma nurse appointment	System to alert asthma nurse that with her colleague	7th August 2023 7:27 pm
Very Good			7th August 2023 7:09 pm
Very Good	The doctor we saw was by miles the nicest, friendliest, most personable member of staff we have seen at the practice. He was cheerful and made an effort to make my 8-month-old daughter and me feel very comfortable and welcome. She was completely at ease with him checking her over as a result of the lovely introduction. It made a real difference. He also gave us lots of useful information, guidance and reassurance.	Hire more doctors like the lovely gentleman we saw!	7th August 2023 7:05 pm
Very Good	The dr was helpful and informative	I had a text to say that the dr was going to call me. I was really worried thinking that something was wrong on the USS. After an hour I called the surgery and the receptionist said it was about the scan. When the dr eventually called it was just to discuss HRT. by then I was convinced there was something terribly wrong!	7th August 2023 6:57 pm
Good			7th August 2023 4:01 pm
Neither Good nor Poor	Stop sending me this every time I go to the surgery to see someone		7th August 2023 3:38 pm
Very Good	Phone assessment has been thorough and health practician asked questions in detail to Suggest next steps including referral to f2f with specialist	A better user friendly version of your website for mobile devices	7th August 2023 3:10 pm
Good			7th August 2023 1:29 pm
Very Good			7th August 2023 1:12 pm
Very Good	The nurse was very thorough in her examination if Alex and explaining why he had the symptoms.	No .	7th August 2023 12:45 pm
Very Good	Friendly reception staff, short wait time & friendly nurse!		7th August 2023 12:33 pm
Very Good	Very prompt responses		7th August 2023 12:17 pm
Very Good	Query was responded to quickly. Doctor provided information requested promptly.		7th August 2023 12:10 pm
Very Good	Very good service	Nothing at all	7th August 2023 12:08 pm
Very Good	Dr Brennan actually listened to me. He was very reassuring		7th August 2023 12:03 pm
Very Good	I was dealt with quickly	No	7th August 2023 12:03 pm
Poor	Having tried to book an appointment via a receptionist and assured a GP would get in touch I was then asked to provide photographs of the area of concern and as my initial call was regarding 2 issues the latter one was completely overlooked. I then did manage to secure an appointment only to find on my arrival and check in there was no appointment for me. However I took a seat for 5 mins and did eventually see a doctor	Yes , I feel if we were treated as customers rather than ‘ you should be grateful patients’ then I think the service would be better and as a consequence customers would engage better with the staff. As it stands we are treated with contempt most of the time and more often than not leave feeling upset , anxious and very let down. A better attitude would be appreciated and a little bit of empathy goes a long way. Remember when we ring it’s not to book a nice beauty appointment it’s to discuss something that is causing concern so may be in a slightly heightened mood so empathetic staff is a must.	7th August 2023 12:02 pm
Very Good	Excellent, very friendly receptionists who go out of their way to help. Appointment on the same day I requested it. Very nice doctor who was very thorough and professional.	No – it’s a superb.	7th August 2023 11:58 am