Owned and run by the NHS, the NHS App is a simple and secure way to access a range of NHS services on your smartphone or tablet. Account verification is done centrally and you don’t need a password from your GP surgery.

From 17th May 2021, patients will be able to use the app to show their Covid vaccination status.

NHS APP Technical Support

Some patients may experience technical difficulties using the App and the links below may help patients troubleshoot common problems.

Please do not contact your GP surgery for technical support as they are unable to help. Use the link below to get in touch with the National NHS APP Help Team.

Resetting the NHS APP

The following steps may solve most common technical issued encountered when using the NHS APP:

1. Delete your account

If you are still able to log in to the NHS App on your mobile device, please do so, then select Settings (the “cog” icon in the top-right corner), then NHS login, then ‘Delete your NHS login’.

If you are unable to log in to the NHS App on your mobile device, please visit the website via the following link: https://account.login.nhs.uk/#/manage-nhs-login/delete 
For security reasons, you will need to log in with your usual NHS login credentials. Once logged in, you will then be able to delete your account.

2. Create a new account via the NHS App by providing Photo ID

If the steps above don’t work, please contact the National NHS APP Help Team directly (don’t call your GP surgery).

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