Summary
Wilmslow Health Centre excelled in the independent GP Patient Survey, outperforming national and local averages. Key highlights include high ratings for ease of access, contact experience, and appointment satisfaction. Our dedicated staff ensures seamless and efficient patient care. Join us for exceptional healthcare services.
At Wilmslow Health Centre, our dedication to providing outstanding patient care has been recognised through the latest independent GP Patient Survey. We are absolutely thrilled to share that our practice has significantly outperformed national and local averages, reflecting our unwavering commitment to excellence in healthcare services. Here’s a closer look at our impressive results and the hardworking team behind them.
Outstanding Survey Results
The independent GP Patient Survey is a crucial benchmark for healthcare practices, offering valuable insights into patient experiences and satisfaction. This year, Wilmslow Health Centre has achieved stellar scores, placing us well above national and local averages.
Key Highlights:
- Ease of Access:
- 📞 79% of our patients find it easy to get through to us by phone (National average: 50%).
- 🌐 76% of our patients find it easy to contact us using our website (National average: 48%).
- 😊 90% of our patients find our reception and administrative team helpful (National average: 83%).
- Contact Experience:
- ✅ 92% of our patients knew the next step after contacting us (National average: 83%).
- ⏱️ 98% of our patients knew the next step within two days (National average: 93%).
- 👍 91% of our patients describe their experience of contacting us as good (National average: 67%).
- Appointment Experience:
- 👂 94% say the healthcare professional was good at listening (National average: 87%).
- ❤️ 88% say the healthcare professional treated them with care and concern (National average: 85%).
- 😊 87% describe their overall experience of our GP practice as good (National average: 74%).
The Heart of Our Success: Our Dedicated Staff
Behind these impressive statistics is a team of dedicated professionals committed to providing the best possible care for our patients. Our healthcare professionals, administrative staff, and support teams work tirelessly to ensure every patient receives the attention, care, and support they need.
Commitment to Continuous Improvement
At Wilmslow Health Centre, we believe in continuous improvement. Our patient feedback is invaluable, guiding us in enhancing our services and ensuring we meet and exceed patient expectations. We regularly review our processes and implement changes based on survey results and direct patient feedback.
Thank You to Our Community
We want to extend a heartfelt thank you to our patients for their trust and feedback. Your satisfaction is our highest priority, and we are honoured to serve you. We are committed to maintaining these high standards and continuously improving our services.
Wilmslow Health Centre’s exceptional performance in the independent GP Patient Survey highlights our unwavering commitment to patient care. We are proud of our dedicated staff and grateful to our patients for their trust and positive feedback. As we continue to strive for excellence, we look forward to serving our community with the highest standards of care.
For more information about our services and to join our practice, please visit Wilmslow Health Centre.
Read the full survey results here.
