The latest Independent Ipsos Mori Poll shows:

99% felt their needs were met during their last general practice appointment

95% felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

96% had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment

93% were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment

90% say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment

87% find the receptionists at this surgery helpful 

88% find it easy to get through to this GP practice by phone

90% were able to get an appointment to see or speak to someone the last time they tried

 88% describe their overall experience of this surgery as good

To see the full 2018 survey results and how we compare, click here

Below are comments left by patients as part of previous CFEP UK Surveys.

” The practice is very well run and the services across the spectrum are second to non.”

“Only been with the practice a short time so some questions not applicable.  But overall service extremely good”

“Very happy customer”

“My doctor is first class. Oh yes, he could make me a cup of tea.”

“I have complete confidence in the doctor and deal with no other.”

“All fine.”

“I am happy with my doctors’ service.”

“The doctor is doing an excellent job.”

“No improvements needed. The doctor was excellent.”

“Outstanding. A1. Cheers.”

“A fantastic doctor”

“No improvement necessary.”

“Excellent treatment and respect given.”

“The doctor continues to give excellent care and his practice is second to none”

“This medical practice is first class. We are very lucky to have such a wonderful caring centre.”

“Always seen very quickly which is rare these days. Excellent in all departments!”

“As a family we are completely satisfied with the level of service across the practice. From reception to doctors,
sisters all marvelous. It is the best practice we have been registered with by far!”

“The friendliness and efficiency of this practice is second to none and I cannot think of any way in which it could be improved. We are exceptionally lucky to have such caring doctors and staff looking after us!”

“I think we have the best practice in the country. We are extremely privileged.”

Please contact Nicola Taylor on 01625 548 555 if you wish to become a member of our Patient Participation Group.

Friends and Family Test

Our latest Friends & Family Test is 94%. (94% of patients surveyed would recommend Wilmslow Health Centre to their friends and families).

As with all organisations in the NHS, we are always mindful of patient satisfaction, and there is no better way of assessing this than the Friends and Family Test.

This is a simple one question survey which basically asks – would you recommend us to your friends and family!

We would really appreciate if you could either ask for a form at reception or download the form here and return it to us either at the reception, or in the post (via the post or simply pop it into the letter box at the front of the surgery).

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