We’re aware that some patients are currently experiencing problems when using the NHS App. We want to make it absolutely clear that:
- ✅ Most patients still have full access to records, prescriptions and test results.
- ⚠️ A small number may notice missing test results or older repeat medications that can’t be requested.
- ⛔ This is not caused by the practice. It’s a national issue due to NHS England’s systems.
- 📅 This is temporary. NHS England’s team are actively working on a fix, and we are chasing them daily to resolve it as quickly as possible.
✅ What You Should Do
- 📲 Use the official NHS App only, available from the Apple App Store or Google Play Store.
(you can also use the NHS Website to log in without the NHS APP). - 🗑️ Remove other apps from your device such as Patient Access, Evergreen Life, or Patients Know Best. These are not supported by our practice and may give incorrect or outdated information.
- 🔑 If the NHS App tells you to ask us for a ‘Linkage Key’ – please ignore this message. It’s incorrect. We cannot provide one. Verification must be done through the NHS App once NHS England has fixed the issue.
📌 Key Things to Know
- 🕒 Medications authorised more than 2 years ago may not appear in the app. You can still request them using our repeat prescription form.
- 🔬 Some test results may show without descriptions or be hidden behind a “Patients Know Best” section. Please check the separate “Test Results” area in the NHS App.
💬 We completely understand how frustrating this is, and we share your frustration. Please be assured we are doing everything possible to escalate and resolve the issue with NHS England.
🛠️ Please don’t contact the practice about these NHS App issues. If you need medication, use the repeat prescription form on our website.
Thank you for your understanding while we await a national fix from NHS England.
You can get help on using the NHS APP at the link below:
NHS App help and support – NHS
